Refund Policy Conditions
SEAMEO Regional Centre for Special Educational Needs (SEAMEO SEN) strives to provide our clients with the best possible services. However, we understand that there may be circumstances where a client may need to request a refund.
This policy outlines the conditions under which a refund may be granted.
Conditions for Refund
Refunds will be considered on a case-by-case basis. Generally, refunds will be granted if:
- The service is cancelled by SEAMEO Regional Centre for Special Educational Needs.
- Withdrawal from service, or Unforeseen circumstances:
- You withdraw from a service at least 7 days before the scheduled start date of the service.
- You are unable to participate in the service due to unforeseen circumstances, such as a medical emergency (with supporting documentation).
***SEAMEO SEN reserves the right to reject refund requests if, in its sole discretion, the reason for the refund request is not deemed justifiable or relevant.
How to Request a Refund
To request a refund, please send an email to finance@seameosen.edu.my with a copy (cc) to director@seameosen.edu.my. Your email should include the following:
- A clear statement that you are requesting a refund
- The name of the service or program you are enrolled in
- Your full name and any other important information about yourself
- Your proof of payment (receipt, invoice, or bank transaction)
- A detailed explanation of your reason for requesting a refund, including any relevant evidence
Non-Refundable Fees
The following fees are non-refundable:
- Application fee
- Administrative fee
- Transfer fee
Refund Timeline
If your refund request is approved, you can expect to receive your refund within 30 business days. The refund will be issued to the agreed payment method during refund request.
We encourage you to review this policy carefully before engaging with our services. If you have any questions about our refund policy, please contact us at communication@seameosen.edu.my.